Privacy Policy

1. Information We Collect

Depending on how you interact with jStack, we may collect the following categories of information.

Information You Provide

You may provide information such as:

• Name
• Business email address
• Phone number
• Company or organization
• Job title
• Country or region
• Information submitted through contact, demo, partnership, support, or other forms
• Communications with our sales, support, or business teams
• Account information where access to a jStack service is provided

Please do not submit sensitive personal or financial information through general website forms unless specifically requested through an authorized and secure process.

Technical and Usage Information

When you access our website or services, we may automatically collect information such as:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Referring pages
• Date and time of access
• Session and interaction information
• Cookies and similar technologies
• Diagnostic and security information

Product and Service Information

Where organizations use jStack products or infrastructure, we may process technical, operational, account, transaction, or user-related information necessary to provide the applicable service.

The nature of this processing depends on the product, customer configuration, contractual relationship, and applicable law.

Where jStack processes personal data on behalf of a business customer, that customer may act as the relevant data controller or equivalent party, while jStack may act as a processor or service provider according to the applicable agreement and law.

2. How We Use Information

We may use information to:

• Provide and operate our website and services
• Respond to enquiries and requests
• Provide customer and technical support
• Manage customer and partner relationships
• Create and administer authorized accounts
• Operate, maintain, secure, and improve our technology
• Monitor system performance and reliability
• Detect and prevent fraud, misuse, abuse, and security threats
• Analyze website and product usage
• Develop and improve products and services
• Send relevant service, business, or marketing communications where permitted
• Maintain records and audit trails
• Meet contractual, legal, regulatory, and compliance obligations
• Protect jStack, our customers, users, partners, and infrastructure

We will use personal information only for appropriate purposes and according to applicable laws and contractual obligations.

3. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on:

• Performance of a contract
• Steps taken before entering into a contract
• Legitimate business interests
• Compliance with legal obligations
• Consent
• Protection of legal rights and security

The applicable basis depends on the circumstances and jurisdiction.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential functionality, understand website usage, maintain security, remember preferences, and improve the user experience.

We may also use analytics or marketing technologies where permitted.

Where required by applicable law, non-essential cookies will be used based on appropriate consent.

Users may also manage certain cookie preferences through their browser or available website controls.

5. How We Share Information

We do not sell personal information.

We may share information with:

• Cloud and infrastructure providers
• Hosting and technology providers
• Analytics providers
• Communications and customer-support providers
• Security and fraud-prevention providers
• Professional advisers
• Contractors and service providers supporting our operations
• Financial, telecom, compliance, or technology partners where required to provide a requested service
• Government, regulatory, judicial, or law-enforcement authorities where legally required

Service providers are expected to process information according to applicable contractual and security requirements.

We may also disclose information in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, subject to applicable law.

6. International Data Transfers

jStack may operate through teams, infrastructure, customers, and service providers located in different countries.

As a result, information may be processed outside the country in which it was originally collected.

Where required, we use appropriate contractual, organizational, or legal mechanisms for international data transfers in accordance with applicable data protection requirements.

7. Data Security

We use technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, misuse, loss, or destruction. Depending on the applicable system and service, these measures may include:

• Encryption
• Access controls
• Authentication mechanisms
• Network and infrastructure security
• Environment separation
• Logging and monitoring
• Secure development practices
• Vulnerability management
• Backup and recovery controls
• Incident management processes

No technology or method of electronic transmission can provide absolute security, and therefore we cannot guarantee that information will always remain completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, maintaining security, and satisfying applicable legal or regulatory requirements. Retention periods may vary depending on the type of information, product, customer agreement, and applicable law.

9. Your Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Request access
• Request correction
• Request deletion
• Request restriction of processing
• Object to certain processing
• Request portability where applicable
• Withdraw consent where processing relies on consent
• Opt out of certain marketing communications
• Submit a complaint to an applicable data protection authority

These rights may be subject to legal limitations or exceptions. To submit a privacy request, please contact us using the details provided below.

10. Business Customer Data

jStack provides technology infrastructure to businesses and organizations. Where we process information on behalf of a customer, requests relating to that information may need to be directed to the organization that controls the relevant service or customer relationship.

Where appropriate, we will support our customers in responding to valid data protection requests according to our contractual obligations.

11. Third-Party Services

Our website or products may contain links to or integrations with third-party websites, platforms, financial institutions, payment networks, telecom providers, blockchain networks, or other services. Their privacy practices are governed by their own policies. jStack is not responsible for the privacy practices of independent third parties.

12. Children's Privacy

Our website and business services are not intended for children unless a specific product or implementation expressly provides otherwise and appropriate legal and contractual requirements have been established.

We do not knowingly collect personal information from children through our general corporate website.

13. Marketing Communications

Where permitted, we may send information about jStack products, services, events, resources, or business developments. You may unsubscribe from marketing emails using the unsubscribe mechanism provided in the communication or by contacting us. Service-related or transactional communications may still be sent where necessary.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, or legal requirements. The latest version will be published on this page with an updated “Last Updated” date.

15. Contact Us

For questions about this Privacy Policy or jStack's privacy practices, please contact jStack Privacy Enquiries at privacy@jstack.co.